topic Re: Sky UHD Upgrade in Sky Q

Sky UHD Upgrade

Neil246 — Wed, 25 Feb 2026 16:46:10 GMT

Hi,

I would like to upgrade to SKY UHD but cannot find information of how to do this

apart from phoning Sky?

Is there a specific number to call & I presume I would need a new box as mine isn't compatible for UHD I've been told.

Also,does anyone know the cost of a new box & upgrading my package?

My first post so any assistance would be much appreciated!

Thanks!

Re: Sky UHD Upgrade

nigea99 — Wed, 25 Feb 2026 17:20:30 GMT

@Neil246 wrote:

Hi,

I would like to upgrade to SKY UHD but cannot find information of how to do this

apart from phoning Sky?

Is there a specific number to call & I presume I would need a new box as mine isn't compatible for UHD I've been told.

Also,does anyone know the cost of a new box & upgrading my package?

My first post so any assistance would be much appreciated!

Thanks!

hi @Neil246

If you don't have a UHD box then I think that is why you don't get the option to upgrade online

If you want to double check :

Home - Settings - System Info - Hardware Version
If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

These days I think they usually charge £99 to upgrade the box

Contact is via the standard channels:

I believe these are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …

call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number

Sky Assistant is now available at the top of sky.com/help (or as a chat bubble bottom right if used before) for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Re: Sky UHD Upgrade

DaveDrizen — Wed, 25 Feb 2026 18:29:48 GMT

I had the UHD upgrade but today I phoned. Sky about April increase to make some changes to my package though UHD was not one of them but for some reason it has been taken off our package with the things I had asked to cancel this included the ultimate tv pack. Maybe the person I spoke to thought me that as well with language barrier,she was person from India. Anyway as the main SkyQ box is only connected to 40 inch tv which my wife mainly uses and to be honest we could not tell much difference between the quality of the UHD programming we viewed on it compared to the normal HD picture it's probably £4 saved on our subscription and I don't think my wife will even notice that we have not got any more

Re: Sky UHD Upgrade

DaveDrizen — Wed, 25 Feb 2026 18:37:56 GMT

@Neil246 wrote:
Hi,

I would like to upgrade to SKY UHD but cannot find information of how to do this
apart from phoning Sky?

Is there a specific number to call & I presume I would need a new box as mine isn't compatible for UHD I've been told.

Also,does anyone know the cost of a new box & upgrading my package?

My first post so any assistance would be much appreciated!
Thanks!

As I in my post above the UHD upgrade is £4 a month full cost and I believe Sky charge £99 to swop your box. If with this information you what to contact Sky to upgrade you will find a phone number on April increase email or letter to have or about to receive.