topic Re: UHD has disapeared from box in Sky Q

UHD has disapeared from box

TonyGW — Tue, 24 Feb 2026 20:54:23 GMT

I have an active UHD subscription which has worked on my box for years. Now it has disappeared and all my channels show as HD only. Also i no longer download UHD. My account shows UHD subscription is active,

Re: UHD has disapeared from box

oldfella — Tue, 24 Feb 2026 21:02:03 GMT

@TonyGW wrote:

I have an active UHD subscription which has worked on my box for years. Now it has disappeared and all my channels show as HD only. Also i no longer download UHD. My account shows UHD subscription is active,

Hi @TonyGW

Make sure that your Q box is still set to 2160p resolution. 10 bit if HDR compatible.

Re: UHD has disapeared from box

TonyGW — Tue, 24 Feb 2026 21:17:06 GMT

thanks. have checked that. and it is correctly set to UHD.

When I try to download UHD, it says "no subscription". but if i try to add a UHD subscription it correctly says already subscribed.

Strange !

Re: UHD has disapeared from box

MightyQuinn — Tue, 24 Feb 2026 21:18:53 GMT

Hi @TonyGW Have you tried a power reboot?

Re: UHD has disapeared from box

TonyGW — Tue, 24 Feb 2026 21:34:10 GMT

😃 yep. tried that too!

Im thinking I need to call them up.

Re: UHD has disapeared from box

oldfella — Tue, 24 Feb 2026 21:53:18 GMT

@TonyGW wrote:

😃 yep. tried that too!

Im thinking I need to call them up.

Hi @TonyGW

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: UHD has disapeared from box

tunneltiger — Wed, 25 Feb 2026 07:28:02 GMT

I had the same problem last year, I emailed viewer relations and a few hours later, UHD was available again on my box.

Re: UHD has disapeared from box

TonyGW — Wed, 25 Feb 2026 11:26:47 GMT

Thank you everyone for the suggestions. Normal service has been resumed! I think it was the viewing card refresh that did the job. Very strange that it would just stop working seeing as my subscription had not changed and neither had my card.