topic Netflix does not recognise email in Sky Q

Netflix does not recognise email

Alex0001 — Tue, 24 Feb 2026 20:14:06 GMT

I have followed all the steps through sky and I can't log in to netflix on any device. The sky box is signed in. Netflix is trying to make me pay to open an account when I enter my email on any other device as it says my email is not working. I previously spoke to someone from sky around 3/4 weeks ago and the problem still hadn't been fixed.

Re: Netflix does not recognise email

twilight+princess — Fri, 27 Feb 2026 20:35:42 GMT

Are you signing in with your Sky account email address & password?

Re: Netflix does not recognise email

Alex0001 — Sat, 28 Feb 2026 02:59:23 GMT

Of course. This is why I am having the problem as no one seems to be able to log me in or confirm a password for me Its annoying as one of the reasons for getting sky TV was it included netflix, Yet I can not watch it on any device apart from the sky box.

@twilight+princess wrote:
Are you signing in with your Sky account email address & password

Re: Netflix does not recognise email

twilight+princess — Sat, 28 Feb 2026 11:20:26 GMT

Try clearing all browsers cookies, cache & history. If using an app then reset or delete it then restart the device.
Do the devices have any antivirus, adblocker or VPN installed?