https://helpforum.sky.com/t5/Sky-Q/Non-delivery/m-p/5219033#M728387 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4616976">@Kaz374</a>&nbsp;</P> <P>Is there a family member who has the same surname as you, and photo I.D. who can be there to accept it on your behalf should DPD ask?&nbsp;</P> Tue, 24 Feb 2026 18:37:23 GMT Daniel0210 2026-02-24T18:37:23Z https://helpforum.sky.com/t5/Sky-Q/Non-delivery/m-p/5219011#M728385 <P>Ordered a new Sky Q box on 15/2/26. As mine won't turn on at all. I paid for a timed delivery on Sunday 22/2/26 between 12.00-18.00. Waited in for this, only to get an email from DPD saying they can't deliver it. I have to rearrange a new delivery date. I can only choose week days! I would like the weekend while I'm home. Phone DPD &amp; they say nothing they can do, I can't get another weekend delivery! So now I've paid for Sky for 2 weeks which I haven't had. And potentially the box will be delivered while I'm working &amp; be sent back. Very unhappy, with the lack of service from Sky &amp; DPD! Why can't I choose a weekend day again!&nbsp;</P> Tue, 24 Feb 2026 17:58:36 GMT https://helpforum.sky.com/t5/Sky-Q/Non-delivery/m-p/5219011#M728385 Kaz374 2026-02-24T17:58:36Z https://helpforum.sky.com/t5/Sky-Q/Non-delivery/m-p/5219033#M728387 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4616976">@Kaz374</a>&nbsp;</P> <P>Is there a family member who has the same surname as you, and photo I.D. who can be there to accept it on your behalf should DPD ask?&nbsp;</P> Tue, 24 Feb 2026 18:37:23 GMT https://helpforum.sky.com/t5/Sky-Q/Non-delivery/m-p/5219033#M728387 Daniel0210 2026-02-24T18:37:23Z