topic Re: Annimation Channel asking for pin... in Sky Q

Annimation Channel asking for pin...

Johnag4004 — Tue, 24 Feb 2026 16:27:43 GMT

May I ask if anyone else is having to enter ther pin number again on the annimation channel today, I thought, Sky had sorted this out ages ago, why is it back...????

Re: Annimation Channel asking for pin...

SKY1992bf — Tue, 24 Feb 2026 16:34:55 GMT

@Johnag4004 It'll be because somehow sky has somewhat classified it has 18 possibly in error

best to report it by sending an email to viewerr@sky.uk

Re: Annimation Channel asking for pin...

TimmyBGood — Tue, 24 Feb 2026 17:13:08 GMT

@SKY1992bf wrote:

@Johnag4004 It'll be because somehow sky has somewhat classified it has 18 possibly in error

A 12 certificate or its equivalent in television ratings is the trigger for Mandatory Daytime Protection: that's why The Simpsons is sometimes behind a PIN

Re: Annimation Channel asking for pin...

Johnag4004 — Tue, 24 Feb 2026 17:25:28 GMT

If it was a 12 upwards, I wouldn't be asking, it's a U rated film, this keeps happening every few months, I've asked, Sky about it before but never heard anything from them...

All movies on sky cinema showing as an 18 rating

Triggy111 — Tue, 24 Feb 2026 20:42:08 GMT

I had a power outage this afternoon and since then all films on Sky Cinema are showing as 18 certificate. For example my 12 year old daughter couldn't watch Hook earlier without my PIN. Not the end of the world, but annoying. Any help would be greatly appreciated.

Re: Annimation Channel asking for pin...

SpaceSparkie — Wed, 25 Feb 2026 13:15:10 GMT

Hi Everyone

Thanks so much for sharing your experiences with us and for letting us know about this issue.

We’re really sorry for the inconvenience, our support teams look into what’s happening. We’ll make sure to update you all as soon as we have more information.

For now, I’m going to mark this post as the current answer so everyone can easily find the latest updates.