topic Re: Returned equipment in Sky Q

Returned equipment

Bliss1964 — Sat, 21 Feb 2026 08:57:26 GMT

I returned my sky equipment using the returns box and label provided.

when the postie tried to scan the label it didn't work. She took it anyway.

I have now received a text saying that I haven't returned the equipment and that I will be charged for it. I have a copy of the label and nothing else.

what can I do?

Re: Returned equipment

caesarome — Sat, 21 Feb 2026 09:55:21 GMT

@Bliss1964

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Returned equipment

ItWasAllMichele — Sat, 21 Feb 2026 13:27:19 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.