topic Re: Why is it so hard to contact SkY? in Sky Q

Why is it so hard to contact SkY?

CR46 — Sat, 21 Feb 2026 09:09:36 GMT

The problem is our Sky Q box won't show UHD? The bigger problem is trying to contact anyone at Sky. AI bots have taken over. Maybe no one is there now.

Re: Why is it so hard to contact SkY?

PandJ2020 — Sat, 21 Feb 2026 09:14:54 GMT

@CR46 wrote:
The problem is our Sky Q box won't show UHD? The bigger problem is trying to contact anyone at Sky. AI bots have taken over. Maybe no one is there now.

Some old Q boxes were not UHD.

What's the hardware version? https://www.sky.com/help/articles/sky-software-updates

Re: Why is it so hard to contact SkY?

TimmyBGood — Sat, 21 Feb 2026 10:42:25 GMT

@CR46 wrote:

The problem is our Sky Q box won't show UHD?

As @PandJ2020 indicates, the 1TB version of the main Q box issued between early 2016 and late 2019 doesn't have a UHD video chipset.

The revised 1TB from late 2019 onwards does do so.

Re: Why is it so hard to contact SkY?

CR46 — Sat, 21 Feb 2026 10:18:12 GMT

Thanks to you both. So how do I go about getting a newer box? Do saved recordings move over to the newer box?

Re: Why is it so hard to contact SkY?

oj01 — Sat, 21 Feb 2026 10:22:16 GMT

@CR46 wrote:
? Do saved recordings move over to the newer box?

Re: Why is it so hard to contact SkY?

Daniel0210 — Sat, 21 Feb 2026 10:27:50 GMT

@CR46 wrote:

AI bots have taken over. Maybe no one is there now.

@CR46

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

Re: Why is it so hard to contact SkY?

Chodley — Sat, 21 Feb 2026 13:15:58 GMT

@CR46 wrote:
Thanks to you both. So how do I go about getting a newer box?

Which box version do you have?

Re: Why is it so hard to contact SkY?

DaveDrizen — Sat, 21 Feb 2026 13:36:08 GMT

I understand Sky will make a charge of £90 to swap your box for UHD one