topic Re: Sky Mini Box replacement in Sky Q

Sky Mini Box replacement

IanFWDVIEW — Thu, 19 Feb 2026 08:13:33 GMT

My Sky Mini box has stopped connecting to the Sky Q box. I have been throught the reset and other suggestions. It has an amber light which suggests there is a fault with the box. Sky can you send me a new one please. Trying to do this on your website is impossible. If i have missed spomething send me the link else please send a new mini box

Thank you

Re: Sky Mini Box replacement

PandJ2020 — Thu, 19 Feb 2026 08:46:20 GMT

@IanFWDVIEW wrote:
Trying to do this on your website is impossible.

Yup, you have to call.

Re: Sky Mini Box replacement

MightyQuinn — Thu, 19 Feb 2026 10:16:18 GMT

@IanFWDVIEW wrote:
My Sky Mini box has stopped connecting to the Sky Q box. I have been throught the reset and other suggestions. It has an amber light which suggests there is a fault with the box. Sky can you send me a new one please. Trying to do this on your website is impossible. If i have missed spomething send me the link else please send a new mini box

Hi @IanFWDVIEW Amber light means it is in Standby. Have you tried pressing the power button on the box itself (to rule out a problem with the remote)? Work your way through this Stuck in Standby and it should lead you to requesting a box swap.

Re: Sky Mini Box replacement

GeoffMurphy — Thu, 19 Feb 2026 17:09:37 GMT

How do you get sky to supply a new controller? A phone number would be quicker???