topic Sky unobtainable in Sky Q

Sky unobtainable

Barness — Tue, 17 Feb 2026 14:05:00 GMT

We recently changed broadband provider. We have a new router.

The sky q in bedroom will not connect. We have programmed in the new password from the new router. Sky q box does not connect. The screen freezes

Re: Sky unobtainable

oj01 — Tue, 17 Feb 2026 14:29:23 GMT

@Barness wrote:
We recently changed broadband provider. We have a new router.
The sky q in bedroom will not connect. We have programmed in the new password from the new router. Sky q box does not connect. The screen freezes

Was your previous broadband provider Sky?

Re: Sky unobtainable

Laing1 — Tue, 17 Feb 2026 17:05:48 GMT

@Barness wrote:

We recently changed broadband provider. We have a new router.

The sky q in bedroom will not connect. We have programmed in the new password from the new router. Sky q box does not connect. The screen freezes

@Barness If you have changed broadband provider away from Sky(even if tou were never with Sky) your mini box will not connect to your router by wifi it needs to be connected to your main Q box by using the WPS buttons

Re: Sky unobtainable

Chodley — Tue, 17 Feb 2026 18:27:50 GMT

Assuming the one in the bedroom is a mini

Re: Sky unobtainable

Barness — Thu, 19 Feb 2026 05:57:39 GMT

Previous provider was talk talk. They no longer provide broadband. We were changed to utility warehouse.l

They sent a new router.

Re: Sky unobtainable

Chodley — Thu, 19 Feb 2026 08:55:11 GMT

Is it a Q or mini box?