Broadband connectioconnection

DavidBundy — Mon, 16 Feb 2026 12:48:44 GMT

I have Virgin media broadband which went off briefly yesterday. Now all my devices are working except my Sky Q won't re-connect to broadband. I have tried many times and have used all the security setting from the drop down menu but it just won't connect

Re: Broadband connectioconnection

oldfella — Mon, 16 Feb 2026 15:58:51 GMT

@DavidBundy wrote:

I have Virgin media broadband which went off briefly yesterday. Now all my devices are working except my Sky Q won't re-connect to broadband. I have tried many times and have used all the security setting from the drop down menu but it just won't connect

Hi @DavidBundy

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

topic Broadband connectioconnection in Sky Q

Broadband connectioconnection

Re: Broadband connectioconnection