topic Re: SKY Q lost connection in Sky Q

SKY Q lost connection

Wic — Fri, 13 Feb 2026 15:46:39 GMT

My TV updated new software and when it was completed I had completely lost sky service. I rebooted but that did not work. Do not know what to do. Can you help. I am not technical at all.

Re: SKY Q lost connection

Danz994 — Sat, 14 Feb 2026 09:17:04 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: SKY Q lost connection

Chodley — Sat, 14 Feb 2026 17:07:26 GMT

Maybe the TV is not switched to the right hdmi input since it was updated