Remote control

Donna19702 — Fri, 13 Feb 2026 23:15:35 GMT

Remote not working replace batteries still no joy can't do owt with it

Re: Remote control

Daniel0210 — Sat, 14 Feb 2026 04:14:00 GMT

@Donna19702
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken or faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Remote control

Chodley — Sat, 14 Feb 2026 07:52:05 GMT

I would run through this. It probably just needs re-pairing

https://www.sky.com/help/articles/fix-remote

topic Remote control in Sky Q

Remote control

Re: Remote control

Re: Remote control