topic Re: Screen Frozen in Sky Q

Screen Frozen

Alisonjaneshnak — Tue, 26 Aug 2025 20:42:12 GMT

A guy from the sky help centre talked me through resetting my Apps, I only wanted to subscribe to Paramount +. Since then a message has come on the TV saying Accessibility on Sky Q and the screen has frozen not letting me get off that page. The guy said he would ring me back and hasn't. Can anyone suggest how to get off this page please. I have unplugged the TV and box and it hasn't changed anything.

Re: Screen Frozen

Daniel0210 — Wed, 27 Aug 2025 04:28:16 GMT

@Alisonjaneshnak

If it's the screen I think you're referring to Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: Screen Frozen

Alisonjaneshnak — Wed, 27 Aug 2025 21:29:08 GMT

Thank you so much this worked.

Re: Screen Frozen

Andrew1051 — Fri, 13 Feb 2026 15:19:44 GMT

Thank you - exactly same issue here with accessibility screen frozen. Unpairing and pairing the remote worked.