topic Re: Sky Q mini box in Sky Q

Sky Q mini box

DJourn63 — Thu, 12 Feb 2026 19:03:32 GMT

both my sky Q mini boxes have an error

please check your subscription entities you to watch this channel

it will not allow you to watch any channels

thanks

Re: Sky Q mini box

Daniel0210 — Thu, 12 Feb 2026 19:08:59 GMT

@DJourn63

Which channel (s)?

Are you trying to watch in UHD?

Re: Sky Q mini box

DJourn63 — Thu, 12 Feb 2026 19:11:16 GMT

You cannot watch any channels not even bbc

Re: Sky Q mini box

oldfella — Thu, 12 Feb 2026 19:28:41 GMT

@DJourn63 wrote:

Hi

both my sky Q mini boxes have an error

please check your subscription entities you to watch this channel

it will not allow you to watch any channels

thanks

Hi @DJourn63

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.
If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router (not Sky Max) if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky Q mini box

DJourn63 — Thu, 12 Feb 2026 19:46:16 GMT

Both mini boxes are connected to the network

Re: Sky Q mini box

oldfella — Thu, 12 Feb 2026 19:57:14 GMT

@DJourn63 wrote:

Hi

Both mini boxes are connected to the network

Connected to what Network @DJourn63 ?

Also who is your broadband supplier?

Re: Sky Q mini box

DJourn63 — Thu, 12 Feb 2026 20:02:44 GMT

Sorry connected to the internet and sky is the provider

Re: Sky Q mini box

oldfella — Thu, 12 Feb 2026 20:09:12 GMT

@DJourn63 wrote:

Sorry connected to the internet and sky is the provider

Yes @DJourn63

but it would appear that they are not connected to the main Q box.

That's why it is necessary to complete the procedure I outlined in my post.

Re: Sky Q mini box

DJourn63 — Thu, 12 Feb 2026 20:10:52 GMT

Ok I'll try now

Re: Sky Q mini box

DJourn63 — Thu, 12 Feb 2026 20:29:59 GMT

Reset all

sky Q main box is working fine

sky Q mini says it is connected to sky Q box and the internet

Still has the same fault

please check your subscription entitles you to view this channel on this box

will not let you view any channels

thanks

Re: Sky Q mini box

oldfella — Thu, 12 Feb 2026 20:37:50 GMT

@DJourn63 wrote:

Reset all

sky Q main box is working fine

sky Q mini says it is connected to sky Q box and the internet

Still has the same fault

please check your subscription entitles you to view this channel on this box

will not let you view any channels

thanks

hi @DJourn63
Did you carry out a Network reset on each mini and connect them to the main Q box using WPS?

Re: Sky Q mini box

DJourn63 — Thu, 12 Feb 2026 20:38:57 GMT

No but will try

Re: Sky Q mini box

DJourn63 — Thu, 12 Feb 2026 21:05:26 GMT

reset by wps

sky mini still has same error

please check your subscription entities you to watch this channel

on all channels

Re: Sky Q mini box

DJourn63 — Fri, 13 Feb 2026 19:58:36 GMT

Any solutions

thanks

Re: Sky Q mini box

Chodley — Sat, 14 Feb 2026 19:17:22 GMT

Does sky go work?

Re: Sky Q mini box

DJourn63 — Sun, 15 Feb 2026 13:06:23 GMT

yes sky go works fine

Re: Sky Q mini box

Chodley — Sun, 15 Feb 2026 18:33:38 GMT

I've escalated your post. Look out for a chat bubble on this page when you're signed in, likely tomorrow now.

Re: Sky Q mini box

Brill+Gill — Sun, 15 Feb 2026 18:48:31 GMT

Hi @Chodley, thanks for escalating this. We’ve sent @DJourn63 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.