topic Re: No access to recordings or apps in Sky Q

No access to recordings or apps

Becky0508 — Thu, 12 Feb 2026 14:29:38 GMT

I have scaffolding blocking my dish so no live tv due to no satellite signal. I now cannot access recordings, apps or on demand. The screen shows " To use this service, you need a satellite signal "

Re: No access to recordings or apps

Daniel0210 — Thu, 12 Feb 2026 14:35:21 GMT

@Becky0508

The Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: No access to recordings or apps

Becky0508 — Thu, 12 Feb 2026 15:51:15 GMT

The scaffolding could be up for a few weeks depending on the weather. Is there any way to get access to the recordings or apps etc or bring the box back to life.

Re: No access to recordings or apps

PandJ2020 — Thu, 12 Feb 2026 17:04:13 GMT

@Becky0508 wrote:
Is there any way to get access to the recordings or apps etc or bring the box back to life.

A satellite signal.

Re: No access to recordings or apps

Becky0508 — Thu, 12 Feb 2026 17:11:31 GMT

Very helpful ..... I never thought of that

Re: No access to recordings or apps

TimmyBGood — Thu, 12 Feb 2026 18:15:58 GMT

@Becky0508 wrote:
Is there any way to get access to the recordings or apps etc or bring the box back to life.

No, not until it receives a dish signal again. You can however use the Sky Go app on a computer linked over HDMI cable to the television to receive live television and on-demand content: to do this you'll need to switch the Q box off at the mains connection so that Go doesn't try to receive a signal through it.