topic Re: SKY Q Box TV does not function and sitting there with a blank screen in Sky Q

SKY Q Box TV does not function and sitting there with a blank screen

Jockinoz — Tue, 10 Feb 2026 10:37:20 GMT

Hi,

I cannot get my TV to switch on. I have a mini Q box and have completed the suggested corrections with no luck. (Home 1,0,8,0 Home etc)

I can hear audio coming through on the GBNews channel but unable to do any changes to the settings as I cannot view the screen.

Any suggestions please?

Re: SKY Q Box TV does not function and sitting there with a blank screen

oldfella — Tue, 10 Feb 2026 11:10:21 GMT

@Jockinoz wrote:

Hi,

I cannot get my TV to switch on. I have a mini Q box and have completed the suggested corrections with no luck. (Home 1,0,8,0 Home etc)

I can hear audio coming through on the GBNews channel but unable to do any changes to the settings as I cannot view the screen.

Any suggestions please?

Hi @Jockinoz

First try rebooting your television set by disconnecting the power lead for 30 seconds and then reconnecting.

Then try rebooting the mini.

Have you tried rebooting your Q box?
To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the mini box (Amber led)

note: some features may take up to 5 minutes to return.

Re: SKY Q Box TV does not function and sitting there with a blank screen

nigea99 — Tue, 10 Feb 2026 12:05:10 GMT

@Jockinoz

Please may I,also, suggest unplugging the HDMI Cable at both ends and re-seating it in the sockets

Re: SKY Q Box TV does not function and sitting there with a blank screen

Jockinoz — Tue, 10 Feb 2026 12:22:01 GMT

Thank you both,

Done as suggested but with no luck.

...am currently awaiting our local tv engineer's visit...(he installed my system) - might be a while, as he is a very busy lad.

Could my Mini-Sky Q box be a suspect?

Re: SKY Q Box TV does not function and sitting there with a blank screen

nigea99 — Tue, 10 Feb 2026 12:24:08 GMT

@Jockinoz you have probably tried this but in case you haven;t, may I suggest you, also, try a different HDMI input on the TV

Re: SKY Q Box TV does not function and sitting there with a blank screen

Jockinoz — Tue, 10 Feb 2026 12:28:38 GMT

Nige,

Thanks again.....No can do...as I have 55" LG TV fixed on the wall and am unable to lift it off to gain access.

Re: SKY Q Box TV does not function and sitting there with a blank screen

nigea99 — Tue, 10 Feb 2026 12:31:02 GMT

@Jockinoz wrote:

Thank you both,

Done as suggested but with no luck.

...am currently awaiting our local tv engineer's visit...(he installed my system) - might be a while, as he is a very busy lad.

Could my Mini-Sky Q box be a suspect?

A possibility but as a test, perhaps, you could try taking the mini to your main TV and try it with that

Re: SKY Q Box TV does not function and sitting there with a blank screen

Jockinoz — Tue, 10 Feb 2026 12:32:00 GMT

Nige,

To be clear...my cables are run to and from, the TV/Mini Q box within the wall

Re: SKY Q Box TV does not function and sitting there with a blank screen

nigea99 — Tue, 10 Feb 2026 12:34:22 GMT

@Jockinoz wrote:

Nige,

To be clear...my cables are run to and from, the TV/Mini Q box within the wall

I gathered that might be the case but you should be able to use the same HDMI from your Main box in your mini (taking it be along side it) as a one off test

Re: SKY Q Box TV does not function and sitting there with a blank screen

Jockinoz — Tue, 10 Feb 2026 12:36:38 GMT

Nige,

I'm of an age (84..) where it is all getting too much now, so I'll pass on that advice and just await my TV man to arrive, hopefully in the next few days.

Re: SKY Q Box TV does not function and sitting there with a blank screen

Jockinoz — Tue, 10 Feb 2026 12:38:49 GMT

Nige,

My main box is upstairs...this mini Q is downstairs

Re: SKY Q Box TV does not function and sitting there with a blank screen

nigea99 — Tue, 10 Feb 2026 12:40:44 GMT

@Jockinoz wrote:

Nige,

My main box is upstairs...this mini Q is downstairs

The minis are very portable & I was just suggesting trying it in another TV as a test but appreciate you might not wish to do that

Re: SKY Q Box TV does not function and sitting there with a blank screen

Jockinoz — Tue, 10 Feb 2026 15:09:30 GMT

Nige/Old Fella,

Thank you both for your kind assistance today.

My problem seems to have resolved itself following another dive in to the cabling accumulated behind a low wall cabinet

unit below my wall hung TV.

I found a loose cable into a digital analogue converter unit and hey presto....a lovely picture!

I am not in any way a guru on this stuff, so am unable to offer a possible reason why this would resolve the problem

but hey ho...it is resolved and I am happy.

Best wishes

Re: SKY Q Box TV does not function and sitting there with a blank screen

nigea99 — Tue, 10 Feb 2026 15:36:29 GMT

@Jockinoz wrote:

Nige/Old Fella,

Thank you both for your kind assistance today.

My problem seems to have resolved itself following another dive in to the cabling accumulated behind a low wall cabinet

unit below my wall hung TV.

I found a loose cable into a digital analogue converter unit and hey presto....a lovely picture!

I am not in any way a guru on this stuff, so am unable to offer a possible reason why this would resolve the problem

but hey ho...it is resolved and I am happy.

Best wishes

Glad you got it sorted @Jockinoz