topic Customer Services in Sky Q

Customer Services

Hordle1 — Mon, 09 Feb 2026 15:25:45 GMT

My Sky Q stopped working this morning so I rebooted and it was OK for a short while, but then found out that I couldn't pause (hard disk issue).

I followed the instructions to reset the hard disk but now it is sitting on "you will be ready to go in a couple of minutes" for over an hour, resetting every 20 minutes or so.

I am disabled so cannot do much unless it is via the contol, and my mother is elderly and doesn't understand technical instructions.

I found a number for customer services but it only pointed me online.

My mother watches sky all day so need it fixing ASAP.

I can get a new box delivered within 3-5 days but I need an engineer to install it as neither I nor my mother can do it.

How do I speak to customer services?

Re: Customer Services

nigea99 — Mon, 09 Feb 2026 16:26:32 GMT

@Hordle1 wrote:

My Sky Q stopped working this morning so I rebooted and it was OK for a short while, but then found out that I couldn't pause (hard disk issue).

I followed the instructions to reset the hard disk but now it is sitting on "you will be ready to go in a couple of minutes" for over an hour, resetting every 20 minutes or so.

I am disabled so cannot do much unless it is via the contol, and my mother is elderly and doesn't understand technical instructions.

I found a number for customer services but it only pointed me online.

My mother watches sky all day so need it fixing ASAP.

I can get a new box delivered within 3-5 days but I need an engineer to install it as neither I nor my mother can do it.

How do I speak to customer services?

hi @Hordle1

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
Escalation Info

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Re: Customer Services

Brill+Gill — Mon, 09 Feb 2026 17:05:26 GMT

Hi @nigea99, thanks for escalating this. We’ve sent @Hordle1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.