https://helpforum.sky.com/t5/Sky-Q/Disney-crashing-black-screen/m-p/5207810#M727116 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/171751">@PaulCree1983</a>&nbsp;wrote:<BR /> <P>Im having issues every single time I watch Disney+ on Sky Q. Once I've watched circa 1 hour of a programme, the app go's black multiple times or pauses and buffers. I have no problem on the TV app version but I wanted to highlight the issue that was previously advised as closed, seems to have reappeared. I have refreshed the app, updated the Sky software, logged out and none of these assist, it actually becomes impossible to watch anything&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/171751">@PaulCree1983</a>&nbsp;Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?</P> Sun, 08 Feb 2026 08:31:53 GMT Quoman7 2026-02-08T08:31:53Z https://helpforum.sky.com/t5/Sky-Q/Disney-crashing-black-screen/m-p/5207760#M727108 <P>Im having issues every single time I watch Disney+ on Sky Q. Once I've watched circa 1 hour of a programme, the app go's black multiple times or pauses and buffers. I have no problem on the TV app version but I wanted to highlight the issue that was previously advised as closed, seems to have reappeared. I have refreshed the app, updated the Sky software, logged out and none of these assist, it actually becomes impossible to watch anything&nbsp;</P> Sat, 07 Feb 2026 23:07:28 GMT https://helpforum.sky.com/t5/Sky-Q/Disney-crashing-black-screen/m-p/5207760#M727108 PaulCree1983 2026-02-07T23:07:28Z https://helpforum.sky.com/t5/Sky-Q/Disney-crashing-black-screen/m-p/5207810#M727116 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/171751">@PaulCree1983</a>&nbsp;wrote:<BR /> <P>Im having issues every single time I watch Disney+ on Sky Q. Once I've watched circa 1 hour of a programme, the app go's black multiple times or pauses and buffers. I have no problem on the TV app version but I wanted to highlight the issue that was previously advised as closed, seems to have reappeared. I have refreshed the app, updated the Sky software, logged out and none of these assist, it actually becomes impossible to watch anything&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/171751">@PaulCree1983</a>&nbsp;Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?</P> Sun, 08 Feb 2026 08:31:53 GMT https://helpforum.sky.com/t5/Sky-Q/Disney-crashing-black-screen/m-p/5207810#M727116 Quoman7 2026-02-08T08:31:53Z