topic Re: Q box in Sky Q

Q box

andysbro — Sat, 07 Feb 2026 16:00:11 GMT

Started a new free upgrade to fibre , so a openreach engineer came to the house , he installed everything he could on the inside , but could connect due to another contractor having to connect to the external of the house . So he left the old router working so we could watch tv and have internet connection. The new router was connected but not properly working due to other contractor . The SKY Q BOX has lost its saved recordings and I can't record anything. Can anyone help

Re: Q box

PandJ2020 — Sat, 07 Feb 2026 16:08:09 GMT

@andysbro wrote:
The SKY Q BOX has lost its saved recordings and I can't record anything.

Changing the ISP would have no direct impact on the Q (Where the primary source is satellite dish).

Sounds like your hard drive has failed? https://www.sky.com/help/articles/sky-q-hard-drive-errors

Re: Q box

Chodley — Sat, 07 Feb 2026 18:55:25 GMT

Turn the new router off

Re: Q box

andysbro — Sat, 07 Feb 2026 22:43:25 GMT

Tried that never worked, also turn tv from the wall , still no luck . Followed sky instructions to reset the hard drive , no luck. So sky going to send me out a new box

Re: Q box

andysbro — Sat, 07 Feb 2026 22:45:29 GMT

Thanks for your help , yes the hard drive did fail