topic Re: Issues with Sky Q in Sky Q

Issues with Sky Q

SJJ8 — Fri, 06 Feb 2026 19:33:59 GMT

I had to reset my sky box every time I switched it on by pulling the plug out and waiting 10 seconds, because it would get stuck on standby, and sometimes it would crash when I watched one of the apps. Eventually I went online went through all the steps and got sent a new box. This was great for a couple of weeks, but now this one is doing the same, except sometimes the screen just goes blank while I'm watching it and the standby stays on green. Everytime I have to switch everything off and start again. I want to speak to a person about it this time before I get sent another box, but its impossible to get through to anyone....its so frustrating.

Re: Issues with Sky Q

Chodley — Fri, 06 Feb 2026 19:36:23 GMT

I always ask this when noxes ate locking up randomly - what broadband provider are you with?

Re: Issues with Sky Q

SJJ8 — Sat, 07 Feb 2026 10:32:27 GMT

I have my broadband with sky as well

Re: Issues with Sky Q

Chodley — Sat, 07 Feb 2026 12:33:27 GMT

Ok it's not the EE router thing then. Maybe the hard drive is on its way out.

New (refurb) box though... maybe a problem with TV comms confusing it. Could try disabling hdmi cec on the TV.