topic Re: Poor picture in Sky Q

Poor picture

Duf — Thu, 05 Feb 2026 21:23:09 GMT

My picture is breaking up while using the main box as above. Ive changed the hdmi lead and hdmi port but no joy. Only happens while watching live TV which points towards the dish but I dont have the issue while watching live tv on the mini box's which makes me think it's the main box. Any suggestions please and thankyou?

Re: Poor picture

oldfella — Thu, 05 Feb 2026 21:52:14 GMT

@Duf wrote:

My picture is breaking up while using the main box as above. Ive changed the hdmi lead and hdmi port but no joy. Only happens while watching live TV which points towards the dish but I dont have the issue while watching live tv on the mini box's which makes me think it's the main box. Any suggestions please and thankyou?

Hi @Duf

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Poor picture

Duf — Fri, 06 Feb 2026 08:46:31 GMT

Hi, yeah just done all that but unfortunately still doing it.

Re: Poor picture

oldfella — Fri, 06 Feb 2026 11:22:13 GMT

@Duf wrote:

Hi, yeah just done all that but unfortunately still doing it.

Looks like the box is faulty @Duf

I have escalated your post.

See following link

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147

Re: Poor picture

Brill+Gill — Fri, 06 Feb 2026 11:49:52 GMT

Hi @oldfella, thanks for escalating this. We’ve sent @Duf an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Poor picture

Chodley — Sat, 07 Feb 2026 06:53:02 GMT

That looks a bit like a recent problem in another thread.

Is this an LG? On those reported, changing from 10bit to 8bit colour (and then back again if you like) fixes it temporarily

which points to a cable or TV issue imho but who knows.