topic Old boxes in Sky Q

Old boxes

MrBones — Thu, 05 Feb 2026 09:29:11 GMT

I am moving house. I got told a new sky q box will be delivered and to give the delivery person the old box back. How can I give it back if my move date isnt until the end of the month?

Re: Old boxes

nigea99 — Thu, 05 Feb 2026 10:07:51 GMT

@MrBones wrote:

I am moving house. I got told a new sky q box will be delivered and to give the delivery person the old box back. How can I give it back if my move date isnt until the end of the month?

hi @MrBones

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Hopefully they can look into this and discuss with you any options, if needed

Please see this link re the escalation and what you might see:
Escalation Info

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Old boxes

Brill+Gill — Thu, 05 Feb 2026 10:11:09 GMT

Hi @nigea99, thanks for escalating this. We’ve sent @MrBones an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.