Sky Q box

Gary021258 — Tue, 03 Feb 2026 18:08:52 GMT

My Sky Q box freezes more than twice a day it starts on its own when paused and when it dose it won't rewind to where I paused it I've tried everything the bots are saying but getting know where i was told a new box was coming then sky cancelled it i am getting very frustrated because I can't speak to a human

Re: Sky Q box

oldfella — Tue, 03 Feb 2026 18:20:49 GMT

@Gary021258 wrote:

My Sky Q box freezes more than twice a day it starts on its own when paused and when it dose it won't rewind to where I paused it I've tried everything the bots are saying but getting know where i was told a new box was coming then sky cancelled it i am getting very frustrated because I can't speak to a human

Hi @Gary021258

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue.

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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Sky Q box

Re: Sky Q box