https://helpforum.sky.com/t5/Sky-Q/Wrong-box/m-p/5204414#M726775 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3520066">@JaneBellamy</a>&nbsp;</P> <P>You'll need to contact Sky to point out this error and arrange the correct delivery. I'm not sure it's something the Community Messaging Team on here can assist with so give Sky a call.</P> Tue, 03 Feb 2026 14:30:36 GMT Daniel0210 2026-02-03T14:30:36Z https://helpforum.sky.com/t5/Sky-Q/Wrong-box/m-p/5204390#M726770 <P>I ordered a new Sky Mini box but received a main Sky Q box didnt realise until we looked how to set it up</P> Tue, 03 Feb 2026 13:51:26 GMT https://helpforum.sky.com/t5/Sky-Q/Wrong-box/m-p/5204390#M726770 JaneBellamy 2026-02-03T13:51:26Z https://helpforum.sky.com/t5/Sky-Q/Wrong-box/m-p/5204414#M726775 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3520066">@JaneBellamy</a>&nbsp;</P> <P>You'll need to contact Sky to point out this error and arrange the correct delivery. I'm not sure it's something the Community Messaging Team on here can assist with so give Sky a call.</P> Tue, 03 Feb 2026 14:30:36 GMT https://helpforum.sky.com/t5/Sky-Q/Wrong-box/m-p/5204414#M726775 Daniel0210 2026-02-03T14:30:36Z https://helpforum.sky.com/t5/Sky-Q/Wrong-box/m-p/5204466#M726779 <P>Please can someone give a number I can call and speak to a person?!</P> Tue, 03 Feb 2026 15:29:04 GMT https://helpforum.sky.com/t5/Sky-Q/Wrong-box/m-p/5204466#M726779 JaneBellamy 2026-02-03T15:29:04Z https://helpforum.sky.com/t5/Sky-Q/Wrong-box/m-p/5204467#M726780 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3520066">@JaneBellamy</a>&nbsp;<BR />These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others … <BR /><BR />🟢 <STRONG><span class="lia-unicode-emoji" title=":telephone_receiver:">📞</span> Customer Services</STRONG> by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.<BR /><BR />All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent. <BR /><BR />🟢<STRONG>online help </STRONG>via this link <BR /><A href="https://www.sky.com/help" target="_blank">https://www.sky.com/help</A> <BR />If necessary a number may be visible at the end of the correct help flow. <BR /><BR />🟢<STRONG>Sky Assistant</STRONG> <span class="lia-unicode-emoji" title=":speech_balloon:">💬</span> should also be available via <BR /><A href="https://www.sky.com/help" target="_blank">https://www.sky.com/help</A> <BR />for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues. <BR /><BR />🟢<STRONG>Social Media</STRONG> You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).<BR /><BR />🟡<STRONG>Note ~ ROI customers </STRONG>If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.<BR /><BR /></P> Tue, 03 Feb 2026 15:29:40 GMT https://helpforum.sky.com/t5/Sky-Q/Wrong-box/m-p/5204467#M726780 Daniel0210 2026-02-03T15:29:40Z