Sky Q but Netflix not working on Android app

KevinEccles — Sun, 01 Feb 2026 21:40:09 GMT

I have Sky Q with Ultimaye add on, so get Netflix included. Netflix works OK on my TV, but the Netflix Android phone app asks me to login and then asks me to sign up for £5.99 per month. Why?

Re: Sky Q but Netflix not working on Android app

nigea99 — Sun, 01 Feb 2026 21:46:49 GMT

@KevinEccles wrote:
I have Sky Q with Ultimaye add on, so get Netflix included. Netflix works OK on my TV, but the Netflix Android phone app asks me to login and then asks me to sign up for £5.99 per month. Why?

hi @KevinEccles

Check that you are using the same credentials as you are using on the SKY Q box

you can find out what email address you are logged in with :

Tab left to activate the Side menu , then scroll down to the line towards the bottom labelled "Get Help" & select

You should now get a sub-menu & under Member the email address should show on the right hand side

topic Re: Sky Q but Netflix not working on Android app in Sky Q

Sky Q but Netflix not working on Android app

Re: Sky Q but Netflix not working on Android app