https://helpforum.sky.com/t5/Sky-Q/SkyQ-Recording/m-p/5203171#M726669 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4606062">@NeilHa</a>&nbsp;wrote:<BR /> <P>I have a new SkyQ box which is suitable for UHD broadcast. It works fine except I cant record. I have contacted Sky rechnical dept and both times they have paired it with my sky card and it has worked for one day then the recording facility stops working. Does anyone have any ideas or should i book an engineer?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4606062">@NeilHa</a>&nbsp;</P> <P>Try a Reset Settings in the Q box hidden menu. <BR />To enter hidden menu press Home and navigate down to Settings but do not select Settings.<BR />With Settings highlighted press <STRONG>0 0 1 Select.</STRONG><BR />Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings. <BR />After the Reset you will have to re pair your Bluetooth remote If you use one.<BR />If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.<BR />To re pair the remote press 1 &amp; 3 together on the remote and follow onscreen instructions to re pair.<BR /><BR />Make sure that you are pointing the remote at the Q box when you press 1 &amp; 3 together.<BR /><BR />Resetting the settings will also reset:<BR /><BR />Audio visual settings, such as picture resolution and HDMI control<BR />Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.</P> <P>&nbsp;</P> <P>Failing this then you need to contact Sky.</P> Sun, 01 Feb 2026 21:08:56 GMT oldfella 2026-02-01T21:08:56Z https://helpforum.sky.com/t5/Sky-Q/SkyQ-Recording/m-p/5203168#M726667 <P>I have a new SkyQ box which is suitable for UHD broadcast. It works fine except I cant record. I have contacted Sky rechnical dept and both times they have paired it with my sky card and it has worked for one day then the recording facility stops working. Does anyone have any ideas or should i book an engineer?</P> Sun, 01 Feb 2026 21:01:30 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ-Recording/m-p/5203168#M726667 NeilHa 2026-02-01T21:01:30Z https://helpforum.sky.com/t5/Sky-Q/SkyQ-Recording/m-p/5203171#M726669 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4606062">@NeilHa</a>&nbsp;wrote:<BR /> <P>I have a new SkyQ box which is suitable for UHD broadcast. It works fine except I cant record. I have contacted Sky rechnical dept and both times they have paired it with my sky card and it has worked for one day then the recording facility stops working. Does anyone have any ideas or should i book an engineer?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4606062">@NeilHa</a>&nbsp;</P> <P>Try a Reset Settings in the Q box hidden menu. <BR />To enter hidden menu press Home and navigate down to Settings but do not select Settings.<BR />With Settings highlighted press <STRONG>0 0 1 Select.</STRONG><BR />Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings. <BR />After the Reset you will have to re pair your Bluetooth remote If you use one.<BR />If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.<BR />To re pair the remote press 1 &amp; 3 together on the remote and follow onscreen instructions to re pair.<BR /><BR />Make sure that you are pointing the remote at the Q box when you press 1 &amp; 3 together.<BR /><BR />Resetting the settings will also reset:<BR /><BR />Audio visual settings, such as picture resolution and HDMI control<BR />Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.</P> <P>&nbsp;</P> <P>Failing this then you need to contact Sky.</P> Sun, 01 Feb 2026 21:08:56 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ-Recording/m-p/5203171#M726669 oldfella 2026-02-01T21:08:56Z https://helpforum.sky.com/t5/Sky-Q/SkyQ-Recording/m-p/5206441#M726983 <P>Thank you for your advice, which I followed. Unfortunately the problem persisted so I called Sky Tech Dept and they came and installed a new SkyQ box as they found the original to be faulty.</P> Fri, 06 Feb 2026 09:06:20 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ-Recording/m-p/5206441#M726983 NeilHa 2026-02-06T09:06:20Z