Hard Drive reset stalled

Karen+A+Masson — Sun, 01 Feb 2026 11:36:18 GMT

When I switched on sky Q this morning there was a hard disk error message with a QR code.

I followed the instructions and performed a hard disk reset. After making some whirring noises every so often it is now stuck on a screen with a message that says 'you will be ready to go in a couple of minutes'.

I've tried virtual assistant for next steps but it keeps asking me to sign up.

Re: Hard Drive reset stalled

oldfella — Sun, 01 Feb 2026 12:39:46 GMT

@Karen+A+Masson wrote:

When I switched on sky Q this morning there was a hard disk error message with a QR code.

I followed the instructions and performed a hard disk reset. After making some whirring noises every so often it is now stuck on a screen with a message that says 'you will be ready to go in a couple of minutes'.

I've tried virtual assistant for next steps but it keeps asking me to sign up.

Hi @Karen+A+Masson

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

topic Hard Drive reset stalled in Sky Q

Hard Drive reset stalled

Re: Hard Drive reset stalled