Cannot use Discovery Plus

Blueash — Sat, 31 Jan 2026 17:38:31 GMT

My Sky account is not talking to the Discovery Plus account. I know that because last October I contacted Discovery Plus Support and told them - they gave me complimentary one month access and said that the issue should be resolved by then. It was not. I got on to Sky again, went through all of the nonsense you have to do which took two hours. In the end they sent me a new Sky Q box. It is still the same.

I know that the issue is that the accounts are not talking to each other because it works if Discovery Plus activate it from their end.

I don't want to ring them again because I know that I will be on the phone for an hour and be taken through all of the things which will not make any difference. I am considering ending the contract because I am not in breach of it - they are. I am paying for a service and am not getting it. Any suggestions?

Re: Cannot use Discovery Plus

Brill+Gill — Sun, 01 Feb 2026 09:10:54 GMT

Hi there @Blueash, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Cannot use Discovery Plus in Sky Q

Cannot use Discovery Plus

Re: Cannot use Discovery Plus