Sky keeps asking to return mini box

Maur7 — Sat, 31 Jan 2026 14:24:28 GMT

Sky keeps telling me to return mini box

I updated my contract need mini box

How to stop them sending me these emails

Re: Sky keeps asking to return mini box

SKY1992bf — Sat, 31 Jan 2026 14:25:56 GMT

@Maur7 We can get you some help here look out for a further reply to this thread in about 10 minutes

Re: Sky keeps asking to return mini box

SKY1992bf — Sat, 31 Jan 2026 14:36:27 GMT

@Maur7 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Sky keeps asking to return mini box

Brill+Gill — Sat, 31 Jan 2026 15:12:53 GMT

Hi @SKY1992bf, thanks for escalating this. We’ve sent @Maur7 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

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Sky keeps asking to return mini box

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Re: Sky keeps asking to return mini box

Re: Sky keeps asking to return mini box