topic Re: Sky box in Sky Q

Sky box

Orla121 — Sat, 31 Jan 2026 12:40:45 GMT

I am a former user of sky and still have the box, I am purchasing online but want to let them know I don't need a new box, also do you know if my nextlix will be activated immediately?

Re: Sky box

Daniel0210 — Sat, 31 Jan 2026 12:43:52 GMT

@Orla121 wrote:

I am a former user of sky and still have the box, I am purchasing online but want to let them know I don't need a new box, also do you know if my nextlix will be activated immediately?

@Orla121

Two observations there…

If you previously had Sky Q the box should have been returned at the end of the subscription.

Our understanding is that you can now only order Sky by calling in and not online.

Re: Sky box

Orla121 — Sat, 31 Jan 2026 12:45:41 GMT

I cohabit and the box was due to be sent back but I'm now taking over the bill so I can just use the box that's here, Savage sky sending a new 1?

Re: Sky box

SKY1992bf — Sat, 31 Jan 2026 12:48:37 GMT

@Orla121 wrote:
I cohabit and the box was due to be sent back but I'm now taking over the bill so I can just use the box that's here, Savage sky sending a new 1?

@Orla121 It doesn't work like that you can't take over a previous account

that account holder needs to cancel and return any equipment before you can order in your own name with new equipment issued

Re: Sky box

Daniel0210 — Sat, 31 Jan 2026 12:50:22 GMT

@Orla121

I would not expect Sky to allow that. The account holder (your co-habitant) is responsible for returning loaned equipment and will be charged for any equipment Sky are expecting back.

Re: Sky box

Orla121 — Sat, 31 Jan 2026 12:59:38 GMT

Ah very good thanks a million 1 last thing, I have only placed my order today , can I access Netflix on another device or do I have to wait for the box to arrive?

Re: Sky box

Daniel0210 — Sat, 31 Jan 2026 13:03:40 GMT

@Orla121
You didn't say when your friend cancelled. They need to realise that billing continues through the notice period after which a credit for any overpayment will show on their bills and should be refunded in about 6 weeks from their last day of connection.

Return packaging will be sent out near the end of their notice period for any loaned equipment Sky are expecting back. It’s important that they obtain proof of posting and keep it safe and indefinitely.

Re: Sky box

Orla121 — Sat, 31 Jan 2026 13:06:10 GMT

Ah brilliant, what about Netflix, can I access that before it the box arrives

Re: Sky box

nigea99 — Sat, 31 Jan 2026 13:18:08 GMT

@Orla121 wrote:

Ah brilliant, what about Netflix, can I access that before it the box arrives

hi @Orla121

Unfortunately not - you need to activate on the SKY Q box (the one that will be set up for you) before you can use it on any other device