https://helpforum.sky.com/t5/Sky-Q/Broken-q-box/m-p/5201973#M726500 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3465311">@Harpurs</a>&nbsp;</P> <P>They might arrange for the box to be delivered by DPD and the current one collected at the same time. If they do remember to remove the viewing card from it and accept any power lead that is brought in case it differs from the one you have.</P> <P>&nbsp;</P> <P>Sky are likely to charge you if you've damaged it though.&nbsp;</P> Sat, 31 Jan 2026 10:00:45 GMT Daniel0210 2026-01-31T10:00:45Z https://helpforum.sky.com/t5/Sky-Q/Broken-q-box/m-p/5201965#M726498 <P>I need a replacement sky Q box as it's fallen and broke.&nbsp;</P> Sat, 31 Jan 2026 09:36:09 GMT https://helpforum.sky.com/t5/Sky-Q/Broken-q-box/m-p/5201965#M726498 Harpurs 2026-01-31T09:36:09Z https://helpforum.sky.com/t5/Sky-Q/Broken-q-box/m-p/5201969#M726499 <P><span class="lia-unicode-emoji" title=":thinking_face:">🤔</span> you'll need to give Sky a call and report that it isn't working.&nbsp;</P> Sat, 31 Jan 2026 09:45:24 GMT https://helpforum.sky.com/t5/Sky-Q/Broken-q-box/m-p/5201969#M726499 NickNewark 2026-01-31T09:45:24Z https://helpforum.sky.com/t5/Sky-Q/Broken-q-box/m-p/5201973#M726500 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3465311">@Harpurs</a>&nbsp;</P> <P>They might arrange for the box to be delivered by DPD and the current one collected at the same time. If they do remember to remove the viewing card from it and accept any power lead that is brought in case it differs from the one you have.</P> <P>&nbsp;</P> <P>Sky are likely to charge you if you've damaged it though.&nbsp;</P> Sat, 31 Jan 2026 10:00:45 GMT https://helpforum.sky.com/t5/Sky-Q/Broken-q-box/m-p/5201973#M726500 Daniel0210 2026-01-31T10:00:45Z