https://helpforum.sky.com/t5/Sky-Q/Signal/m-p/5201761#M726477 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2131558">@riant</a>&nbsp;wrote:<BR /> <P>My Q box has lost signal on some of my channels not had an issue before but my signal on my broadband has dropped really low I spoke to a sky advisor ealier today and he said that.s why I.am not getting a signal .Forgive me for being silly but I thought the tv signal runs from the dish?</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2131558">@riant</a>&nbsp;</P> <P>&nbsp;</P> <P>You are not being silly &amp; you are correct that live TV channels on SKY Q come from the dish and not via broadband</P> <P>Streaming apps and downloads are via the internet but not live channels</P> <P>&nbsp;</P> <P>Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish<BR /><BR /><A href="https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q" target="_blank">https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q</A><BR /><BR /><BR />If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system&nbsp;&nbsp;</P> Fri, 30 Jan 2026 18:36:05 GMT nigea99 2026-01-30T18:36:05Z https://helpforum.sky.com/t5/Sky-Q/Signal/m-p/5201756#M726476 <P>My Q box has lost signal on some of my channels not had an issue before but my signal on my broadband has dropped really low I spoke to a sky advisor ealier today and he said that.s why I.am not getting a signal .Forgive me for being silly but I thought the tv signal runs from the dish?</P> Fri, 30 Jan 2026 18:30:24 GMT https://helpforum.sky.com/t5/Sky-Q/Signal/m-p/5201756#M726476 riant 2026-01-30T18:30:24Z https://helpforum.sky.com/t5/Sky-Q/Signal/m-p/5201761#M726477 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2131558">@riant</a>&nbsp;wrote:<BR /> <P>My Q box has lost signal on some of my channels not had an issue before but my signal on my broadband has dropped really low I spoke to a sky advisor ealier today and he said that.s why I.am not getting a signal .Forgive me for being silly but I thought the tv signal runs from the dish?</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2131558">@riant</a>&nbsp;</P> <P>&nbsp;</P> <P>You are not being silly &amp; you are correct that live TV channels on SKY Q come from the dish and not via broadband</P> <P>Streaming apps and downloads are via the internet but not live channels</P> <P>&nbsp;</P> <P>Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish<BR /><BR /><A href="https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q" target="_blank">https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q</A><BR /><BR /><BR />If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system&nbsp;&nbsp;</P> Fri, 30 Jan 2026 18:36:05 GMT https://helpforum.sky.com/t5/Sky-Q/Signal/m-p/5201761#M726477 nigea99 2026-01-30T18:36:05Z