topic Re: Disney + keeps on crashing, freezing & cutting out in Sky Q

Disney + keeps on crashing, freezing & cutting out

valerie.edwards — Tue, 14 Jan 2025 17:42:37 GMT

Struggling to watch anything on Disney + for the last 5 days it keeps on pausing, cutting out & freezing reboot sky Q box & roter, but it returns a few hours later. Not sure what else I can do.

Re: Disney + keeps on crashing, freezing & cutting out

Lisa-P1987 — Wed, 15 Jan 2025 08:44:49 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney + keeps on crashing, freezing & cutting out

iRodders — Sun, 09 Feb 2025 18:30:29 GMT

I have a similar problem. No freezing but it crashes after roughly 2 hours of viewing. The sky Q box doesn't crash.. just Disney.

Re: Disney + keeps on crashing, freezing & cutting out

valerie.edwards — Sun, 09 Feb 2025 21:41:21 GMT

I spoke with the help team at Disney+ they told me it's a common issue for Sky Qbox with smart TVs as I didn't have this problem before I got my new tv. They did suggest that the maybe sky need to update their tech. I had to open the Disney+ app on my tv rather than on sky Q to watch any shows. Funny enough I watched Disney+ last week on sky Q box & didn't have any issues. My advice would be to keep contacting sky & or Disney's+ if it happen again to support with trouble shooting.

Re: Disney + keeps on crashing, freezing & cutting out

RAF69 — Tue, 06 May 2025 16:25:04 GMT

Hi, I have had the same issue for about six months and solved it yesterday. Go to settings on the SkyQ box, select set up, then audio visual, scroll down to Judder reduction for TV apps. It was set to off on my box I turned it on and I've watched two films and six programs without issue. I hope this works for you.

Re: Disney + keeps on crashing, freezing & cutting out

Bjsimkiss — Sun, 25 May 2025 05:17:52 GMT

Some here after only 30mins.

Re: Disney + keeps on crashing, freezing & cutting out

Shamus1 — Wed, 25 Jun 2025 12:36:26 GMT

Does Sky monitor these forums?

I tried what was previously posted but it doe snot help.

Sky and Disney need to talk to each other and ensure that before Sky adds any apps that they make sure that it is working. It is clearly a Sky and Di8sney plus issue as it works fine on the few smart TV's I have tried.

Re: Disney + keeps on crashing, freezing & cutting out

Henda100 — Fri, 26 Dec 2025 10:00:01 GMT

My judder reduction was on, so I'm trying it with it turned off (as suggested in the Q settings) and see if that works. Let's see...

Re: Disney + keeps on crashing, freezing & cutting out

Ambidextrous+Eel — Sat, 10 Jan 2026 16:10:19 GMT

Switching judder reduction on or off doesn't solve the issue.

Disney + is now unwatchable and has been for the past month.

Re: Disney + keeps on crashing, freezing & cutting out

MiteBe — Wed, 21 Jan 2026 07:28:02 GMT

Same for me. I also tried dropping the resolution down to HD (from 4K) and it still happens. I'm suspecting the "app" isn't efficient and using too much CPU for the box. It works fine on another smart TV.

Both Sky Q box and the Smart TV in another room are directly cabled. to the router.

Re: Disney + keeps on crashing, freezing & cutting out

oDaveo — Thu, 29 Jan 2026 16:16:00 GMT

Same problem. Tried everything to stop it nothing works. Splutters, reboots then freezes solid. Had enough now turned it off !!