Skyq and wfi

Chrisf52 — Tue, 27 Jan 2026 11:32:27 GMT

Skyq won't connect in my bedroom,and also my Wi-Fi keeps dropping on my phone it constantly keeps going to captive Wi-Fi checking let's fix it and this is happening quite a few times a day now as for the sky cube box in the bedroom I'm having so much trouble with it just will not connect says no Internet you do everything it says and still won't connect and then all of a sudden it'll connect a couple of hours later, I think there's definitely something wrong with it

Re: Skyq and wfi

Jason- — Wed, 28 Jan 2026 09:05:29 GMT

Hello @Chrisf52 sorry to see you're having problems with the WiFi around your home which is also having an affect on your Sky Q! 😕

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

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Skyq and wfi

Re: Skyq and wfi