topic Re: Extra in Sky Q

Extra

Brandy-1954 — Tue, 27 Jan 2026 14:40:39 GMT

Sky box in bedroom not working and can not get to speak to onyone dont understand doing internet chat

Re: Extra

Brandy-1954 — Tue, 27 Jan 2026 14:49:39 GMT

Not helpful at all

Re: Extra

MightyQuinn — Tue, 27 Jan 2026 14:50:56 GMT

Hi @Brandy-1954 I am sure that we can offer some help, but "not working" doesn't give us any clues. For example, lights on the box, any error messages etc.

Re: Extra

Laing1 — Tue, 27 Jan 2026 14:57:00 GMT

@Brandy-1954 wrote:

Sky box in bedroom not working and can not get to speak to onyone dont understand doing internet chat

@Brandy-1954 The first thing to try is rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box

Re: Extra

Daniel0210 — Tue, 27 Jan 2026 15:42:29 GMT

@Brandy-1954 wrote:

Not helpful at all

@Brandy-1954

What wasn't very helpful? No one had replied to you at that point.

Re: Extra

DaveDrizen — Tue, 27 Jan 2026 16:08:31 GMT

If you trying Sky automotive system just answer the questions and what ever they say ignore it and the last question is that all or words to that effect say no you will then be forwarded to a human.