https://helpforum.sky.com/t5/Sky-Q/Wifi/m-p/5199396#M726271 <P>Hello, I was sent a new WiFi hub along with a new contract. No one told me that I was expected to return the old unit and as a result I have sent it to be recycled.&nbsp;<BR />I am therefore unable to return said unit.&nbsp;</P> Tue, 27 Jan 2026 13:00:54 GMT joannewarner 2026-01-27T13:00:54Z https://helpforum.sky.com/t5/Sky-Q/Wifi/m-p/5199396#M726271 <P>Hello, I was sent a new WiFi hub along with a new contract. No one told me that I was expected to return the old unit and as a result I have sent it to be recycled.&nbsp;<BR />I am therefore unable to return said unit.&nbsp;</P> Tue, 27 Jan 2026 13:00:54 GMT https://helpforum.sky.com/t5/Sky-Q/Wifi/m-p/5199396#M726271 joannewarner 2026-01-27T13:00:54Z https://helpforum.sky.com/t5/Sky-Q/Wifi/m-p/5199400#M726272 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4601427">@joannewarner</a>&nbsp;</P> <P>Then if it's one that Sky have subsequently requested be returned you'll incur non return charges.&nbsp;</P> Tue, 27 Jan 2026 13:06:09 GMT https://helpforum.sky.com/t5/Sky-Q/Wifi/m-p/5199400#M726272 Daniel0210 2026-01-27T13:06:09Z