topic TV stuck on settings screen in Sky Q

TV stuck on settings screen

SuzyG17 — Mon, 26 Jan 2026 15:40:42 GMT

I was watching a recording when the screen froze. Rebooted box and Tv, went through sky chat to do a reset and now the screen is stuck on "Accessibility on Sky Q"

cannot get out of it.
also skyQ box has to be switched on manually remote won't do it but works for the Tv?

Re: TV stuck on settings screen

Chodley — Mon, 26 Jan 2026 15:46:21 GMT

Re-pair the remote, as per the online guide on the sky site

https://www.sky.com/help/articles/setting-up-q-remote

Re: TV stuck on settings screen

Daniel0210 — Mon, 26 Jan 2026 16:15:18 GMT

@SuzyG17

This Accessibility screen issue comes up quite often. Sky have previously suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: TV stuck on settings screen

SuzyG17 — Mon, 26 Jan 2026 17:33:40 GMT

Thank you - it worked!!