Sky Q - TV constantly crashes

Aa2952 — Sun, 25 Jan 2026 21:42:07 GMT

My TV constantly crashes. I'll be watching YouTube, Netflix etc and when I try pressing home the TV does not respond. Top left corner is black ( no picture and sound) and its stuck on the TV guide. My remote is also unresponsive.

Re: Sky Q - TV constantly crashes

oldfella — Sun, 25 Jan 2026 21:48:29 GMT

@Aa2952 wrote:
My TV constantly crashes. I'll be watching YouTube, Netflix etc and when I try pressing home the TV does not respond. Top left corner is black ( no picture and sound) and its stuck on the TV guide. My remote is also unresponsive.

Hi @Aa2952

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair. Q box must be on with green led.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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Sky Q - TV constantly crashes

Re: Sky Q - TV constantly crashes