topic No onscreen instructions after repairing remote in Sky Q

No onscreen instructions after repairing remote

graciekins — Sun, 25 Jan 2026 17:30:24 GMT

My Sky Q remote has stopped controlling the volume. Batteries ok etc have rebooted system etc. when I re pair with buttons 7 and 9 and then 1 and 3 no onscreen instructions appear so I cannot progress. Any ideas?

Re: No onscreen instructions after repairing remote

MightyQuinn — Sun, 25 Jan 2026 18:00:32 GMT

Hi @graciekins Try the Menu route. Settings -> Setup -> Remote control.

Re: No onscreen instructions after repairing remote

Chodley — Mon, 26 Jan 2026 07:23:22 GMT

It has to be line of sight / infrared for the 1&3 step I believe.

Re: No onscreen instructions after repairing remote

graciekins — Thu, 29 Jan 2026 14:46:52 GMT

Perfect, I wish I had thought of this. I was trying to go via the reset on the remote control itself but it wasn't showing a menu on the screen. This was straight forward. Thank you for taking the time to reply.