topic Re: Sky box in Sky Q

Sky box

Jenny146 — Sun, 25 Jan 2026 10:30:59 GMT

I haven't received the packaging for me to return the box this has been over week now and I do not want to be charged

Re: Sky box

Daniel0210 — Sun, 25 Jan 2026 10:36:13 GMT

@Jenny146
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Sky box

SKY1992bf — Sun, 25 Jan 2026 10:37:36 GMT

@Jenny146 it will be sent out near the of your cancellation period

if it doesn't you are responsible for either requesting additional packaging or using suitable packaging of your choice to return it

when you are ready to ship it make sure you get and keep indefinitely and safe proof of postage as this can be used to claim the non return fees back if they are applied

Re: Sky box

MightyQuinn — Sun, 25 Jan 2026 10:38:07 GMT

Hi @Jenny146 If you can use your own packaging, free labels can be obtained Here. Just make sure you are fully identified and keep the proof of posting indefinitely.