topic Sky Q box gets stuck in Sky Q

Sky Q box gets stuck

WTFLETMEIN — Sat, 24 Jan 2026 22:16:58 GMT

Some recordings get stuck and the box has to be reset before anything works again

Re: Sky Q box gets stuck

Brill+Gill — Mon, 26 Jan 2026 12:09:34 GMT

Hi there @WTFLETMEIN, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Q box gets stuck

WTFLETMEIN — Sat, 31 Jan 2026 21:51:26 GMT

Unfortunately the problem is still there. The box just seized up while watching Legend, a programme that I was recording at 9pm. I had to reset the box to continue.