topic Re: Sky Q Box in Sky Q

Sky Q Box

Sammy+Plank — Sat, 24 Jan 2026 10:52:23 GMT

Box 1, returned due to being faulty - had to keep unplugging it, kept losing connectivity. Box 2 delivered, set it all up. Day 1 Watching a recording, it shut down, couldn't do anything, unplugged the box. Day 2, mini box upstairs not connected, checked Q box, the fan was very loud, unplugged the box again. During the day watching a recording, paused the programme, tried to continue and the controls did nothing. Unplugged yet again. Day 3, the fan again very loud, mini box not connecting, switched off the box. Again, watching a recording the box just shut down, but wouldn't turn back on again. Yet again, unplugged the box.

Day 4 an engineer came to sort out the problems! Brought a 'new' box with him, that went pink screen, tried another box, that also went pink screen! The third box worked. Last night whilst watching on this, for us new box, a recording it shutdown, so we had to unplug the box. Today, just sitting, not watching anything the fan started, so yes we had to unplug yet again.

The engineer mentioned it could be the extension lead that was causing a problem, we changed that, we have also changed the socket we use, not sure what else we can do.

Constantly changing boxes is time consuming, reconnecting to apps etc and losing all the programmes recorded.

We are currently paying for something that is not fit for purpose and we need someone who really knows what they are doing to sort this out for us. We have to consider cancelling our contract, at no cost to us, as we are not getting a very good service.

Re: Sky Q Box

PandJ2020 — Sat, 24 Jan 2026 11:05:11 GMT

@Sammy+Plank wrote:
We are currently paying for something that is not fit for purpose and we need someone who really knows what they are doing to sort this out for us. We have to consider cancelling our contract, at no cost to us, as we are not getting a very good service.

Sure, but we're just other customers here...

Re: Sky Q Box

Chodley — Sat, 24 Jan 2026 12:30:03 GMT

Just a thought - you're not using ethernet on an EE router are you?

Re: Sky Q Box

Sammy+Plank — Sat, 24 Jan 2026 14:50:11 GMT

Yes, changed recently to see if it would help with the problems we had with the original box.

Re: Sky Q Box

oj01 — Sat, 24 Jan 2026 17:58:16 GMT

@Sammy+Plank wrote:
Box 1, returned due to being faulty - had to keep unplugging it, kept losing connectivity. Box 2 delivered, set it all up. Day 1 Watching a recording, it shut down, couldn't do anything, unplugged the box. Day 2, mini box upstairs not connected, checked Q box, the fan was very loud, unplugged the box again. During the day watching a recording, paused the programme, tried to continue and the controls did nothing. Unplugged yet again. Day 3, the fan again very loud, mini box not connecting, switched off the box. Again, watching a recording the box just shut down, but wouldn't turn back on again. Yet again, unplugged the box.

Day 4 an engineer came to sort out the problems! Brought a 'new' box with him, that went pink screen, tried another box, that also went pink screen! The third box worked. Last night whilst watching on this, for us new box, a recording it shutdown, so we had to unplug the box. Today, just sitting, not watching anything the fan started, so yes we had to unplug yet again.

The engineer mentioned it could be the extension lead that was causing a problem, we changed that, we have also changed the socket we use, not sure what else we can do.

Constantly changing boxes is time consuming, reconnecting to apps etc and losing all the programmes recorded.

We are currently paying for something that is not fit for purpose and we need someone who really knows what they are doing to sort this out for us. We have to consider cancelling our contract, at no cost to us, as we are not getting a very good service.

Seems highly unlikely you could get that unlucky with that number of "faulty" boxes. More likely a local issue.

Re: Sky Q Box

Laing1 — Sat, 24 Jan 2026 18:23:31 GMT

@Sammy+Plank wrote:

Yes, changed recently to see if it would help with the problems we had with the original box.

@Sammy+Plank there is a known problem with some EE router power supplies

see the link below and the post marked as the answer 2nd post

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-crashing-amp-box-fan-spinning-loudly-EE-Broadband/m-p/4682385#M652168