topic Re: Mini Box Software update in Sky Q

Mini Box Software update

Mrs+Templar — Fri, 23 Jan 2026 09:18:48 GMT

Been having the onscreen message about needing an update all week. I've followed all the instructions I can find about forcing the update through and yesterday even had the box come up with the update was successful and a list of all the "improvements". However, this morning it's back to asking for a software update. Does anyone have any real fixes please?

Re: Mini Box Software update

TimmyBGood — Fri, 23 Jan 2026 09:53:26 GMT

@Mrs+Templar

Typically that's a message being generated by a smart television operating system, and needs to be actioned using the television set remote control.

Q updates don't list 'improvements' and happen without user intervention: Sky is remarkably secretive about such things

Re: Mini Box Software update

Mrs+Templar — Fri, 23 Jan 2026 15:39:01 GMT

Definately a message from Sky, told us how we can go from one app to another using voice commands. Had the same message on the main Q box before. It appeared in the Sky Menu

Re: Mini Box Software update

Mrs+Templar — Fri, 23 Jan 2026 15:49:32 GMT

Ben out all day today, turned on the mini box when I got home and guess what, damn software update page again!!!!! This is so annoying.

Re: Mini Box Software update

xenon81 — Fri, 23 Jan 2026 15:59:05 GMT

Are you able to post a picture of the message? Sky boxes update themselves and don't require the user to manually accept an update, plus there are no updates being rolled out at the moment, the latest was around September/October last year.

Re: Mini Box Software update

Invisiblename — Fri, 23 Jan 2026 16:22:49 GMT

@xenon81 wrote:
Are you able to post a picture of the message? Sky boxes update themselves and don't require the user to manually accept an update, plus there are no updates being rolled out at the moment, the latest was around September/October last year.

@Mrs+Templar They also almost never tell you what a software update is "improving"

Re: Mini Box Software update

Mrs+Templar — Fri, 23 Jan 2026 16:40:47 GMT

Definitely had a message over 3 pages in the menu space after the software apparently updated yesterday, telling us a few various new features available now with the latest software. Obviously can't show you that particular gem as I can't get past this bloomin screen again...

Re: Mini Box Software update

Chodley — Fri, 23 Jan 2026 22:37:18 GMT

That's weird. That web page doesn't exist. Does it do that every time you power the box off and on?

Re: Mini Box Software update

Mrs+Templar — Sat, 24 Jan 2026 09:29:08 GMT

Well, 95% of the time. I have had it working and can watch TV, but when I turn it off, I have to pull the plug out in the hope it will work normally. More often than not, it comes back to this screen. Yesterday evening it started flashing on and off with a very brief look at the menu page.

Re: Mini Box Software update

MightyQuinn — Sat, 24 Jan 2026 11:42:26 GMT

Hi @Mrs+Templar Is this a new loan Sky Q Mini box from Sky or has it always worked in the past? Almost 10 years using Sky Q Mini boxes, never seen that message.

Re: Mini Box Software update

Mrs+Templar — Sat, 24 Jan 2026 11:54:54 GMT

This box is 4 years old and never given any problems.

Re: Mini Box Software update

Chodley — Sat, 24 Jan 2026 12:22:15 GMT

@Mrs+Templar wrote:
This box is 4 years old and never given any problems.

When it does work, can you check the current software version?

Re: Mini Box Software update

Mrs+Templar — Sat, 24 Jan 2026 14:47:07 GMT

Yes it has the same software as the main q box. I've also checked this against someone else's box, which has the same.Q330.000.09.00L (63yh6dg)

Re: Mini Box Software update

Chodley — Sun, 25 Jan 2026 10:57:41 GMT

I would use the sky online troubleshooter to get the box replaced.

Re: Mini Box Software update

mjstokes85 — Tue, 27 Jan 2026 21:05:45 GMT

I've had an update for my main sky q box today, same screen as this, yet when I check the software it's exactly the same as before?

Re: Mini Box Software update

Mrs+Templar — Fri, 30 Jan 2026 17:52:47 GMT

Update: after many, many attempts at rebooting the mini box and following the changing settings route, along with other things, I found the main box had gone over to Eco standby mode. I changed the standby mode to active, just like the mini box and everything has been stable for 5 days.

Re: Mini Box Software update

Chodley — Sun, 01 Feb 2026 08:20:11 GMT

@Mrs+Templar wrote:
Update: after many, many attempts at rebooting the mini box and following the changing settings route, along with other things, I found the main box had gone over to Eco standby mode. I changed the standby mode to active, just like the mini box and everything has been stable for 5 days.

My main box has always been on Eco mode and I've never seen this message. What a strange problem. Glad you've got it stable.