https://helpforum.sky.com/t5/Sky-Q/Catch-up-and-on-demand-not-working/m-p/5196838#M725930 Trying to figure out why we can't search for certain programmes on catch up or on demand. Everytime its located and we click 'watch' its telling us to contact sky or update our package. Our package hasn't changed so I dont understand Fri, 23 Jan 2026 18:00:54 GMT AmandaPrice 2026-01-23T18:00:54Z https://helpforum.sky.com/t5/Sky-Q/Catch-up-and-on-demand-not-working/m-p/5196838#M725930 Trying to figure out why we can't search for certain programmes on catch up or on demand. Everytime its located and we click 'watch' its telling us to contact sky or update our package. Our package hasn't changed so I dont understand Fri, 23 Jan 2026 18:00:54 GMT https://helpforum.sky.com/t5/Sky-Q/Catch-up-and-on-demand-not-working/m-p/5196838#M725930 AmandaPrice 2026-01-23T18:00:54Z https://helpforum.sky.com/t5/Sky-Q/Catch-up-and-on-demand-not-working/m-p/5196914#M725947 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4240449">@AmandaPrice</a>&nbsp;wrote:<BR />Trying to figure out why we can't search for certain programmes on catch up or on demand. Everytime its located and we click 'watch' its telling us to contact sky or update our package. Our package hasn't changed so I dont understand<HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4240449">@AmandaPrice</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to be done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Fri, 23 Jan 2026 20:32:10 GMT https://helpforum.sky.com/t5/Sky-Q/Catch-up-and-on-demand-not-working/m-p/5196914#M725947 oldfella 2026-01-23T20:32:10Z https://helpforum.sky.com/t5/Sky-Q/Catch-up-and-on-demand-not-working/m-p/5196948#M725956 Its the history channel. Strange as we're only looking up normal channel as we're not subscribed to HD. Ill try more troubleshooting tomorrow, if nothing works, I may have to give sky a call. Thank you Fri, 23 Jan 2026 22:18:06 GMT https://helpforum.sky.com/t5/Sky-Q/Catch-up-and-on-demand-not-working/m-p/5196948#M725956 AmandaPrice 2026-01-23T22:18:06Z