topic Re: Refund on Mini Box in Sky Q

Refund on Mini Box

waywardlass — Fri, 23 Jan 2026 17:05:43 GMT

I purchased a mini box for my grandson at Xmas but he doesn't want it so I need to return it for a refund but cannot find any way of doing this online. Can anyone tell me how to do it.

Re: Refund on Mini Box

Daniel0210 — Fri, 23 Jan 2026 17:11:16 GMT

@waywardlass

You didn't purchase it. It is loaned to you. If it's your only Mini box you'll need to cancel your Multiscreen subscription if you're not in a minimum term deal. Otherwise contactvSky to arrange for packaging to be sent out.

Re: Refund on Mini Box

waywardlass — Fri, 23 Jan 2026 17:10:45 GMT

Thanks. This is an additional one as his mum already has one so don't want to cancel multiroom. It's still sealed in box. Will sky refund the £50 I paid for it

Re: Refund on Mini Box

SKY1992bf — Fri, 23 Jan 2026 17:12:56 GMT

@waywardlass wrote:
Thanks. This is an additional one as his mum already has one so don't want to cancel multiroom. It's still sealed in box. Will sky refund the £50 I paid for it

@waywardlass No it's non refundable

Re: Refund on Mini Box

Daniel0210 — Fri, 23 Jan 2026 17:13:05 GMT

@waywardlass

To clarify, did you order it on your Sky Q account or your daughters?

Re: Refund on Mini Box

waywardlass — Fri, 23 Jan 2026 17:15:28 GMT

She ordered it on her account and I gave her the money!!!!

Re: Refund on Mini Box

Daniel0210 — Fri, 23 Jan 2026 17:17:35 GMT

@waywardlass

She needs to contact Sky then if she's the account holder.

Re: Refund on Mini Box

MightyQuinn — Fri, 23 Jan 2026 17:31:16 GMT

@waywardlass wrote:
Thanks. This is an additional one as his mum already has one so don't want to cancel multiroom. It's still sealed in box. Will sky refund the £50 I paid for it

Hi @waywardlass It was a £50 admin fee.

Re: Refund on Mini Box

Chodley — Fri, 23 Jan 2026 22:27:12 GMT

Yeah it just pays for handling and delivery. You may well have never seen these Ts & Cs because it wasn't your account.

I'm sure they'll find a reason to use it at some point.

When they end their Q contract some time in the future they'll have to send it back.