topic Re: Sky q box not working in Sky Q

Sky q box not working

Jimbo1901 — Mon, 29 Dec 2025 09:58:02 GMT

Hi, my tv tells me there's no signal and I have reset the box, still says no signal!

wifi is working though

any ideas please?

Re: Sky q box not working

Daniel0210 — Mon, 29 Dec 2025 09:58:35 GMT

@Jimbo1901
No signal and no satellite signal messages are different…

”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

With a “no satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 wind and rain can affect the satellite signal and following adverse weather wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: Sky q box not working

oldfella — Mon, 29 Dec 2025 11:16:24 GMT

@Jimbo1901 wrote:

Hi, my tv tells me there's no signal and I have reset the box, still says no signal!

wifi is working though

any ideas please?

Hi @Jimbo1901

If the message is No signal
First make sure that the Television is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

Re: Sky q box not working

Jimbo1901 — Mon, 29 Dec 2025 11:57:18 GMT

Hi, I'm not sure what happened but the problem has resolved itself!!!

Re: Sky q box not working

Antares895 — Fri, 23 Jan 2026 14:14:16 GMT

[Removed]

Sky main box HDMI connection no working

Can't use my projector

Moderator notes: Removed personal info

Re: Sky q box not working

Daniel0210 — Fri, 23 Jan 2026 13:33:22 GMT

@Antares895

Your post has been temporarily removed as posting your full name and address on an open public forum is very unwise. It should hopefully return after moderation by staff.