topic Re: Sky Q box keeps dropping network connection in Sky Q

Sky Q box keeps dropping network connection

NPA61 — Tue, 26 Dec 2023 23:28:43 GMT

We have a sky box connected to a samsung tv with our BT internet router in a separate room. Network connection has been fine until last week or so. I am now having to reset connection multiple times per day. I have switched tv off and restarted, to no avail. I also note similar issues with mini box connection in other rooms too with mini boxes. This is becoming rather tedious. Any ideas please to resolve? Thanks

Re: Sky Q box keeps dropping network connection

Quoman7 — Wed, 27 Dec 2023 08:35:14 GMT

@NPA61 wrote:

We have a sky box connected to a samsung tv with our BT internet router in a separate room. Network connection has been fine until last week or so. I am now having to reset connection multiple times per day. I have switched tv off and restarted, to no avail. I also note similar issues with mini box connection in other rooms too with mini boxes. This is becoming rather tedious. Any ideas please to resolve? Thanks

Hi @NPA61 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

Re: Sky Q box keeps dropping network connection

NPA61 — Wed, 03 Jan 2024 08:38:44 GMT

I tried this as well as repairing the tvs together. All good now. Thanks

Re: Sky Q box keeps dropping network connection

Sixer72 — Wed, 03 Jan 2024 18:12:09 GMT

Any suggestions

Re: Sky Q box keeps dropping network connection

Gill64 — Sat, 13 Jul 2024 12:57:28 GMT

I too tried this didn't work so tried connecting an Ethernet cable to make sure Q box and router worked. All good so disconnected and tried to reconnect again and this time successfully connected with WiFi. Mini box connection also successful.

Just need to sort out pixelation issues now!

Re: Sky Q box keeps dropping network connection

wanblue1 — Tue, 06 Aug 2024 20:51:41 GMT

Had a very stable internet connection to the Sky Q from our Airband fibre connection.

Arranged for a replacement SkyQ mini as the old one was getting very hot. Plugged in and worked immediately which is really good ..... however, immediately knocked out internet connection to the main SkyQ box.

Tried setting fixed IP on the box, assigining a fixed IP on the router, letting it just use DHCP, resetting network connection on the SkyQ, both with wifi and ethernet. Seems to connect OK for 2-5 minutes then looses the connection again. Have tried hard resets on the router and SkyQ. - Anyone got any other suggestions?

Very frustrating and making me consider if Sky if really worth the hassle, given it costs C£80 per month and we watch BBC, Disney, Netflix and Paramount more than Sky content anyway.

Re: Sky Q box keeps dropping network connection

Royston22 — Mon, 20 Jan 2025 09:43:58 GMT

When watching Apps - my Sky Q box can drop the WiFi connection every five minutes or so. While at the same time, in the same room and on the same WiFi connection, I can watch the same Apps on my iPad with no issues. I've tried the disconnect/reconnect router, QBox stuff and the issue remains. Having to re input my WiFi password every five minutes is ridiculous. Is it the QBox?

Re: Sky Q box keeps dropping network connection

AngelLfc — Thu, 22 Jan 2026 20:42:10 GMT

Hi I'm having same issues I've got lightning fibre boardband it was installed over 2 months ago since 2 weeks ago when sky had the outrage my network connection has been going off multiple times I'm having to reset both router and sky q main box and 2 sky mini boxes nearly everyday a sky engineer changed the main sky q box last Sunday and I'm still getting the same issues it's getting very annoying everyday cant hardwire the main box to router as it's too far to reach the router I can't change position of router.