topic got sky box but no card and sky say the system wont let them order one in Sky Q

got sky box but no card and sky say the system wont let them order one

papagray1706 — Thu, 22 Jan 2026 19:53:53 GMT

hi just received my sky q box adter transfering back to a q box from pucks, alas they failed to send a tv card so cannot use it , i have phoned alas they say the system would not let them order one and it was being passed up the line, he did say he would pnone back that was around 1500 alas nothing till now i cant find anything on who to contact alas system system recognises i am a current sky customer as we had to return old sky q box in 2024 we were told the cards are no longer any good so we left it in the machine. and i understand the system thinks i have a card which i dont so nothing works ohhhh so frustrating i did mention this several times when doing the changeover can anyone help please who can i ring directly alas our post is now terrible we have not had any mail for over a week and we normaly did get some !

Re: got sky box but no card and sky say the system wont let them order one

Daniel0210 — Thu, 22 Jan 2026 19:57:44 GMT

@papagray1706

Unfortunately Sky will expect customers to keep the viewing cards indefinitely for just this type of scenario.

You will need to persevere in calling Sky Customer Services and ask for one to be sent out in the post. There is no specific number or department to call.

Re: got sky box but no card and sky say the system wont let them order one

papagray1706 — Thu, 22 Jan 2026 21:10:43 GMT

alas we were told to return the card when we asked what to do with it