https://helpforum.sky.com/t5/Sky-Q/Connection-to-router/m-p/5194777#M725698 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4596131">@charnun</a>&nbsp; &nbsp;Has it connected in the past? I would start by power rebooting your broadband router (DNS Refresh) followed by the Sky Q box.</P> Tue, 20 Jan 2026 19:44:57 GMT MightyQuinn 2026-01-20T19:44:57Z https://helpforum.sky.com/t5/Sky-Q/Connection-to-router/m-p/5194772#M725697 The sky box and q box will not connect to the router. All other devices in the house are connected to the internet Tue, 20 Jan 2026 19:35:33 GMT https://helpforum.sky.com/t5/Sky-Q/Connection-to-router/m-p/5194772#M725697 charnun 2026-01-20T19:35:33Z https://helpforum.sky.com/t5/Sky-Q/Connection-to-router/m-p/5194777#M725698 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4596131">@charnun</a>&nbsp; &nbsp;Has it connected in the past? I would start by power rebooting your broadband router (DNS Refresh) followed by the Sky Q box.</P> Tue, 20 Jan 2026 19:44:57 GMT https://helpforum.sky.com/t5/Sky-Q/Connection-to-router/m-p/5194777#M725698 MightyQuinn 2026-01-20T19:44:57Z https://helpforum.sky.com/t5/Sky-Q/Connection-to-router/m-p/5194903#M725712 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4596131">@charnun</a>&nbsp;wrote:<BR />The sky box and q box will not connect to the router. All other devices in the house are connected to the internet<HR /></BLOCKQUOTE><P>What is the sky box that is not the Q box?</P> Tue, 20 Jan 2026 23:20:17 GMT https://helpforum.sky.com/t5/Sky-Q/Connection-to-router/m-p/5194903#M725712 Chodley 2026-01-20T23:20:17Z