https://helpforum.sky.com/t5/Sky-Q/Mini-Box/m-p/5194632#M725688 <P>Thank you. All sorted now, finally spoke to a human! A new mini box is on the way.</P><P>&nbsp;</P><P>We sorted two out of the three mini boxes. Swopped the faulty one to a different tv and still didn't work.</P> Tue, 20 Jan 2026 15:08:31 GMT Sammy+Plank 2026-01-20T15:08:31Z https://helpforum.sky.com/t5/Sky-Q/Mini-Box/m-p/5194519#M725677 <P>Received a new Sky Q box today. We have three mini boxes. Two have had no problems, one not working. Swopped one box round, the same mini box not working on another tv.</P><P>&nbsp;</P><P>Going online to problem solve, it suggests I order a new Sky Q box! This is not the problem, I need the mini box replaced. How do I do this, please can someone help? Thank you.</P> Tue, 20 Jan 2026 13:15:41 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-Box/m-p/5194519#M725677 Sammy+Plank 2026-01-20T13:15:41Z https://helpforum.sky.com/t5/Sky-Q/Mini-Box/m-p/5194608#M725686 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2692404">@Sammy+Plank</a>&nbsp; &nbsp;This should lead you to requesting a box swap&nbsp;<A href="https://www.sky.com/help/articles/sky-q-wont-turn-on" target="_blank">https://www.sky.com/help/articles/sky-q-wont-turn-on</A>&nbsp;I take it that you are activating it correctly?</P> Tue, 20 Jan 2026 14:24:04 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-Box/m-p/5194608#M725686 MightyQuinn 2026-01-20T14:24:04Z https://helpforum.sky.com/t5/Sky-Q/Mini-Box/m-p/5194632#M725688 <P>Thank you. All sorted now, finally spoke to a human! A new mini box is on the way.</P><P>&nbsp;</P><P>We sorted two out of the three mini boxes. Swopped the faulty one to a different tv and still didn't work.</P> Tue, 20 Jan 2026 15:08:31 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-Box/m-p/5194632#M725688 Sammy+Plank 2026-01-20T15:08:31Z